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The Banks Surgery, 9 The Banks , Sileby , Loughborough, Leicestershire, LE12 7RDTel: 01509 812343
We would like to know how we can improve our service to you and how you perceive our surgery and staff.
To help us with this, we are setting up a virtual patient representation group so that you can have your say. We will ask the members of this representative group some questions from time to time, such as what you think about our opening times or the quality of the care or service you received. We will contact you via email and keep our surveys succinct so it shouldn’t take too much of your time.
We aim to gather around a hundred patients from as broad a spectrum as possible to get a truly representative sample. We need young people, workers, retirees, people with long term conditions and people from non-British ethnic groups.
If you are happy for us to contact you occasionally by email please click the link below to open the sign-up form and complete all the fields.
Complete the Patient Group Sign-up Form Online
If you prefer, you can download the sign up form as a pdf document, print it out, complete it and return it to the practice.
Download the pdf version of our sign up form
We will be in touch shortly after we receive your form. Please note that no medical information or questions will be responded to.
Many thanks for your assistance
The information you supply us will be used lawfully, in accordance with the Data Protection Act 1998. The Data Protection Act 1998 gives you the right to know what information is held about you and sets out rules to make sure that this information is handled properly.
THE BANKS SURGERY
PATIENT REFERENCE GROUP (PRG)
MEMBERSHIP AND OFFICERS
Membership of the PRG shall be open to any member of the Practice who wishes to join up to a limit of 12.Removal of a patient from the practice list, for whatever reason, will disqualify continuing membership of the group. In addition, membership may include the Doctors, Assistant Practice Manager and the Practice Staff.
The PRG shall elect a Chairperson, Secretary and Treasurer to whom it may delegate any or all of its powers as it from time to time decide. Voting shall be by a simple majority of those present. If necessary, the Chair shall have a casting vote.
The aim of the PRG is to provide a partnership between Patients, Practice Partners and Staff to help develop and build on the quality of healthcare services.
The objectives of the PRG are to:
A quorum shall be any 4 members of the group.
The PRG will aim to meet every two months. Minutes of the meetings shall be made available to all patients of the Practice and published on the Practice website.
An Annual General Meeting shall be held between May and June each year and be open to any patient registered with the Practice. The date of the Annual General Meeting shall be advertised not less than 14 days prior to the meeting. The meeting shall be to receive an annual report and a statement of accounts from the PRG; to appoint officers and an auditor; to make recommendations to the PRG and when necessary to vote on any proposals to amend this constitution.
The treasurer shall open a bank account in the name of the group with 2 unrelated signatories, keep accurate records of transactions and provide such records for annual audit as required. These accounts should be available to all members of the Practice. All monies raised by or on behalf of the Group shall be applied to further the objects of the Group and for no other purpose.
If the PRG decides at any time that on any grounds it is necessary to dissolve the Group it shall call a Special General Meeting. If such a decision is confirmed by a two thirds majority of the membership of the Group, the PRG shall have the power to dispose of any assets held by the Group. Any assets remaining after satisfaction of any proper debts and liabilities shall be applied towards a medical charity selected by a simple majority of those present at the aforesaid meeting.
Minutes for 26.1.2012
Minutes for 23.2.2012
12th February 2015.pdf
Minutes of meeting April 2015
Survey Results and Action Plan
8c - Annex C - PPG Reporting Template 2015.pdf
PATIENT QUESTIONNAIRE 2015 - Completed from patients.pdf