Friends & Family Test

Thank you to all the patients who have completed the GP Patient Satisfaction Survey.  The results for 2023 are very pleasing and reads as follows:-

Out of 6480 GP practices in England we sit in position 102

For the Midlands we sit at position 12

For Leicester, Leicestershire and Rutland, we sit in position 1.

We are very proud of what we achieve and are grateful for all the hard work the team put in to help achieve this.

Patient Feedback

We regularly ask patients for feedback on our services, we do this using the ‘Friends & Family Test’. We now share the results of these test surveys on our website, by the use of ‘You said…We did’ updates, to keep you informed of our improvements. 

• You said when you saw a clinician, you were happy with the care and attention you received from them
  • We are working with our primary care colleagues within our Primary Care Network to sustain services locally, and when possible to do so, to increase services.  Our largest change over recent years has been to increase the range and number of health care workers that you can now access appointments with, these include:-Pharmacists including the new Pharmacy First Scheme-Pharmacy technicians-Physicians Associates-Paramedics-Social Prescriber Link Workers-Mental Health Practitioners-Occupational Therapist-First Contact Physiotherapists By including these new workers, your core primary care team remain available to see patients with complex health care needs/ with long term conditions/ to offer more local services to you, to meet the growing needs of our ageing population year on year.